Alpha Virgin Hair is fully committed to assuring that all orders are received with an extraordinary customer experience and satisfaction.  Unlike other hair manufacturers and retail vendors, our customers are top priority, therefore we want to make sure that perfection is at the center of our entire customer service business model.  In doing so, we made it our priority to assure that all of our hair products are treated, cared, and managed by our hair specialists right before they are shipped.  If for any reason you are not satisfied with our product(s), please contact our customer service team at info@alphavirginhair.com.

At Alpha Virgin Hair, we make it a priority to have all of our products carefully reviewed, selected, maintained and packaged by our beauty experts.  If you received a product that you feel is defective, we will be glad to offer you an exchange or store credit within 10 days of your purchase, dependent upon review.  In order to receive your exchange or store credit, please email our customer service department within 10 days of your purchase to info@alphavirginhair.com.  Once we receive your email, we will need for you to verify your account information, including your purchase information so that we can try to rectify the issue.

Please note that in order to receive your exchange or store credit, we reserve the right to decide whether the product(s) are in fact defective, therefore, we will need for you to ship the product(s) at your own expense; back to our facilities at 822 Guilford Avenue, Studio #252 Baltimore, MD 21202.  If we deem that the product is in fact defective, we will gladly grant you the exchange or the store credit.  Please also note that there is a 10% restocking fee for all exchanges and store credits.  We also do not offer refunds, exchanges, replacements, or store credits to customers that cut or process the hair in any manner (i.e. coloring, lifting, etc.).