Returns:

Not entirely happy with your purchase? You may return your item(s) within 7 calendar days of receiving your order. All items must be in original, new, unworn, undamaged and unaltered condition with all tags attached (including the return tag on dresses, rompers and jumpsuits) and accompanied by your receipt. Please note that sale and clearance items, lingerie and swimwear cannot be returned or exchanged. We’re unable to honor previous sale prices, promotions and/or price adjustments. Shipping and handling charges will not be refunded. Unfortunately, we cannot accept any item for return that is not in original, new condition or damaged due to:

  • Soiling or staining (food, lipstick, makeup, bleach, marker/pen, sweat, dirt, etc.)
  • Wear and tear (worn, ripping, tearing, snagging)
  • Scent (perfume, body odor, mildew)

If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Any item that is returned more than 7 days after delivery will be issued an in store credit voucher.

If you’d like to exchange your item, please include details with your return. There is no shipping charge for exchanges.

Gift Card sales are final. No refunds or exchanges.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable):

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@reneecraigclothing.com.

Sale Items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All sales’ items are final.

Refused or Undeliverable Packages: 

You will be held responsible for the original shipping charges, plus the cost of returning the package to us for refused or undeliverable packages. Additionally, you will be responsible for a 15% restocking fee. The cost for the package to be returned plus the restocking fee will be deducted from your merchandise refund.

To reship a refused or undeliverable package. The new shipping costs depend on which new shipping method you choose. If you would like to cancel an order that has been returned to us, you will be responsible for a $7 return shipping fee and a 15% restocking fee will be deducted from your refund to cover the cost of processing your order. We reserve the right to void or refund a payment for any order at any time for any reason. Please email us at info@reneecraigclothing.com or call our toll free number 800-995-4705 (10:00 a.m. – 3:00 p.m. EST, Monday – Friday) if you have any questions or concerns.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@reneecraigclothing.com and send your item to:

Renée Craig Clothing Co.™
2870 Peachtree Rd NW, Suite 409
Atlanta, GA. 30305.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Return Shipping:

To return your item, you should mail your item to:

Renée Craig Clothing Co.™
2870 Peachtree Rd NW, Suite 409
Atlanta, GA. 30305

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged item to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.