We accept returns for full refunds as long as it’s in its original packaging and brand new.

EAPHeat will offer exchanges as long as the items purchased meet the following conditions:

  1. Products must be returned in original, new and unused conditions with all original packaging and accessories.
  2. Products returned for an exchange must be returned within 30 days of receipt. Shipping and handling fees are non-refundable, and the customer is responsible for paying the return shipping fee when sending item back.
  3. Products not eligible for exchange will be returned at customer’s expense.

Contact EAP Heat Customer Service at

ALL exchanges should be sent to:
EAP Heat
Suite B
Marietta, GA 30062

IMPORTANT!: Please attach a note inside including your order number and tracking number & item you wish to exchange for. We strongly advise that you include insurance for your items in case any carrier issues occur.