EAPHeat.com has a no refund policy.
EAPHeat will offer exchanges as long as the items purchased meet the following conditions:
-Products must be returned in original, new and unused conditions with all original packaging and accessories.
Contact EAP Heat Customer Service at (323)-484-HEAT
– Products returned for an exchange must be returned within 30 days of receipt. Shipping and handling fees are non-refundable, and the customer is responsible for paying the return shipping fee when sending item back.
-Products not eligible for exchange will be returned at customer’s expense.
ALL exchanges should be sent to:
1004 NORTH COBB PARKWAY
Marietta, GA 30062
Please attach a note inside including your order number and tracking number & item you wish to exchange for. We strongly advise that you include insurance for your items in case any carrier issues occur.
Processing takes up to 7 business days, with an additional 2-5 days for shipping. Express shipping is sent out within the next day delivery via USPS. Priority shipping takes 2-5 days with USPS.
After receiving tracking email, Shipping Activity will become available after 48 hrs.
PLEASE NOTE THAT YOUR EAP HEAT MANUFACTURER’S WARRANTY IS EFFECTIVE ONLY IF YOU HAVE A VALID RECEIPT FROM A PROFESSIONAL BEAUTY SALON OR OTHER SELECT AUTHORIZED BEAUTY PRODUCTS RESELLER OR IF YOU PURCHASED THE PRODUCT FROM THE CORPORATE WEBSITE LOCATED AT WWW.EAPHEAT.COM. THE WARRANTY IS NOT EFFECTIVE IF THE EAP HEAT STYLING TOOL WAS PURCHASED FROM ANY SOURCE NOT LISTED ABOVE, INCLUDING ANY INTERNET RESELLER OR AUCTION SITE.
EAP Heat warrants all of its styling tools against defects in materials and workmanship. If we receive a valid claim, we will replace your returned tool with a product of equal or greater value at our option. Please note that all authorized returns will need to be shipped to us at your expense.
This warranty DOES NOT COVER physical damage or normal wear and tear such as shorts in the power supply cord/plug, excessive product build-up on the plates, scratched or damaged plates (in case of styling irons), damage due to accident, misuse/abuse such as: dropping (broken housing, broken hinges, loose plates, rattling noise, etc), wrong voltage supply (including use of the tool in a country other than where it was intended to be used), or neglect in safety precautions or regular maintenance; or any tampering or modifications such as repair or attempted repair by unauthorized person, or use of unauthorized attachments.
WHAT TO DO IF YOU HAVE A CLAIM
If a product fails to operate properly under normal use because of a covered defect and it is WITHIN the Warranty Period, then please (1) contact EAP Heat at 323.484.HEAT to obtain a Return Authorization Number and return instructions, (2) return the defective product with a shipping, handling and replacement fee of $35.00 (SHR Fee). The SHR Fee must be paid in the form of money order or check drawn on a US bank account and made payable to EAP Heat. (PLEASE DO NOT SEND CASH). We WILL NOT process any returns without a Return Authorization Number or the SHR Fee. We are not responsible for products lost or damaged in transit.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES AND CONDITIONS SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF WE CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER SUCH IMPLIED WARRANTIES SHALL EXPIRE ON EXPIRATION OF THE WARRANTY PERIOD. WE EXPRESSLY EXCLUDE, AND WE WILL NOT PAY, ANY DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR THE BREACH OF ANY WARRANTY. WE ASSUME NO RESPONSIBILITIES FOR YOUR LOSS OF USE OF THE PRODUCT, OR FOR ANY OTHER INCONVENIENCE OR CONSEQUENTIAL EXPENSE.
HOW STATE LAW APPLIES
This warranty gives you specific legal rights and you may also have other rights that vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
If you have any questions regarding warranty, our address, or service locations call us at 323.484.HEAT.
Manufactured by: EAP Heat