If you would like to make an exchange, please email us at firstname.lastname@example.org and request an exchange form. Exchanges are valid for orders with 10 days. Please note that due to federal safety and health regulations, we will only grant exchanges and or store credit to hair that has not been opened, or tampered with. Refunds are not available. We will not honor any exchanges or store credit on hair that has been opened, worn, or chemically altered in any fashion.