FREQUENTLY ASKED QUESTIONS
What is your cancellation policy?
Milano Di Rouge, believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process.
I changed my mind, can I get a refund?
Due to these items being very limited, we do not take returns for refunds or credit. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.
I need another size. Can I get an exchange?
We will allow an exchange for another size or color as long as the item is still in new condition. A request for an exchange must be made within 48hrs after the package is received. The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged. Please contact us through email or phone if you would like an exchange so that we can hold the item for you. If you have already received the package, you must send us the item back to our office with a copy of the Receipt, contact number, and the item information (such as name, color, and size) that you would like. After we have received the package, we will contact you to confirm the details and have the exchanged item sent out.
Popular items may sell out quickly and will be temporarily on backorder. This means that the items are currently out of stock but will soon be restocked in our warehouse.
Ordering an item that is currently on backorder is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it!
THE BACK ORDERED ITEMS IN ANY ORDER WILL AUTOMATICALLY SHIP OUT AS SOON AS WE RECEIVE THE ITEM IN THE ORDER WHICH THEY WERE PLACED. YOU WILL BE NOTIFIED VIA A SHIPMENT CONFIRMATION EMAIL (AND A TRACKING NUMBER) ONCE YOUR BACK ORDERED ITEMS HAVE SHIPPED.
What payment options are available?
We accept PayPal and major credit cards.
When will my order ship?
Most orders process within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays. Expect up to 7-14 business days after processing to receive items and that does not include weekends or holidays.
Do you ship internationally?
Yes, International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.
How can I carry Milano Di Rouge in my store?
Please send an email to MILANODIROUGE@GMAIL.COM with the following information regarding your store:
Name of the store
Address and phone number
Brands the store currently carries
Proof of store (Photographs of the store exterior and interior)
We do not sell to stores that are not open. You must have an existing store that is currently open for business.
Special Care Required
Keep your Milano Di Rouge garments looking great wash after wash.
Turn garment inside-out. Machine wash cold. Use gentle cycle
Do not iron printed or embroidered areas.
To prevent shrinkage and maintain vibrancy, tumble dry on low heat setting.
If possible, avoid drying your screen printed garments in a dryer, as this type of drying can damage the screen printing. Instead, air dry the shirts to retain the imprinting.
Lay flat and drip dry for supreme preservation and a long life.
Love unconditionally and wear it like you mean it!
I want to intern for Milano Di Rouge, how can I do this?
For internships, please send your cover letter and resume to MILANODIROUGE@GMAIL.COM
Want to join the Milano Di Rouge blog team?
Email Milanodirougeblogger@gmail.com today!
Please note the following:
You must be enrolled in a university and receive credit for the internship.
All internships are unpaid.
Internships take place in Philadelphia, PA, therefore, you must live in or near Philadelphia to qualify.
Due to the high volume of emails received, please do not repeatedly email us. Once we receive your information, we will keep it on file. If we feel that you are a qualified candidate for the position, we will contact you. If six months have passed and you are still interested in working or interning for us, feel free to contact us again.
Headquarters: 1509 Spring Garden St, Philadelphia, PA
Phone #: 267-239-0000